Treasure Products, Inc. Repair Service on "Vibra-Probe 570" pinpointer.

#1
Greetings Fellow MD'ers,

This is my testimony regarding the great repair service I received recently from Treasure Products, Inc., Simi Valley, CA, on my "Vibra-Probe 570" Pinpointer.

I purchased my subject pinpointer October, 2007 (almost 5 years ago.) and it has helped me quickly find many targets while metal detecting over the years. Recently I noticed that the on-target vibration rate had slowed and the sound level was lower.

I phoned Treasure Products and explained to Mike how my pinpointer was acting. His guess was that the vibrator motor needed replacing. So I shipped my Vibra-Probe 570 to their factory on August 15, 2012, including a letter to Mike confirming the information I had given to him on the phone. As reported, I tried replacing the 9 volt battery with a new one, but that didn't improve the operation.

On August 29th ( 14 days later.) I received my pinpointer back and it works like new again ! The one-year warranty had expired long ago, however, there was no charge for repair or return shipping cost. My shipping cost to send the pinpointer to the factory for repair was just $14.05, including insurance and delivery confirmation.

Kudos to Treasure Products, Inc. for their great "after the sale " service !


Todd E. Brock
Mount Orab, Ohi0
 

EBCIII

Well-Known Member
#2
This is great News!! I really like it when a company goes out of their way to help a customer. This shows that good companies still exist. Thanks for the post, Beale.
 

EPC Guy

TQ Ambassador
#4
Great service!

Todd - I used to have some good friends who lived in Mt. Orab...last name is "McCormick"...pretty large family with all sons...know it's a huge long shot - but does the name ring any bells?
 
#7
Great service!

Todd - I used to have some good friends who lived in Mt. Orab...last name is "McCormick"...pretty large family with all sons...know it's a huge long shot - but does the name ring any bells?
Hi EPC Guy,

Thanks for replying !

There are several McCormick men listed in the Mt. Orab area, i.e. Daniel, Donald and William.
Let me know if you need any further information, addresses & phone numbers. I'll be glad to help. ;)

ToddB64
 
#10
Good Deal on that one for sure.

Yep, there are still some companies that know how to do business.
homefire,

Agree....they are smart business people........Good Will always pays off one way or another ! Take care of your customers and they will take care of you ! ;)

Thanks for your comment !

ToddB64
 
#11
YOU POSTING THIS IS A GREAT PUBLIC RELATIONS IMAGE AND IS A WIN,, WIN FOR YOU AND THE COMPANY. CONGRATS ON THE GREAT SERVICE:cool:
against the wind........Thanks ! The good companies realize that spreading a little charity among their customer base is a WIN - WIN ! The one's that always "toe-the-line" on policy, just don't get it ! :rolleyes:

ToddB64
 

EPC Guy

TQ Ambassador
#12
Hi EPC Guy,

Thanks for replying !

There are several McCormick men listed in the Mt. Orab area, i.e. Daniel, Donald and William.
Let me know if you need any further information, addresses & phone numbers. I'll be glad to help. ;)

ToddB64
Daniel is probably who I'm looking for...everybody just called him "Danny" back in the day...thanks!
Shawn
 
Top